This one day course is intended for experienced delegates who have successfully completed NUPE’s Introductory Training Course for Delegates: Understanding Organising. The course will build on the skills and knowledge developed in the introductory course, with a focus on developing skills for managing and resolving conflict. By the end of the course, participants will have:
- Developed their understanding of the legal context they operate in and identify the legal means of resolving conflict.
- Developed their negotiation skills and increase their confidence in using these skills to resolve conflict.
- Identified a range of options and processes they should use when dealing with conflict in the workplace using their knowledge and skills learned and developed on the course.
- Set themselves a small self initiated goal for their own work site which will act as their self assessment task in collaboration with their NUPE organiser.
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