What should I do if I have a problem applying for my parental leave payment?
If problems arise with your application regarding eligibility or the level of payment, the Department of Labour can investigate for you. The Department can be contacted by phoning 0800 20 90 20 during normal business hours.
If you are not satisfied with the result of the Department’s investigation you make seek a determination from the Employment Relations Authority.
If you want advice on what to do, submit a question via the 'Ask a Question' tool on this website, or call the Department of Labour on 0800 20 90 20 during normal business hours for information about applying to the Employment Relations Authority.
Where can I get further help?
The Department of Labour has developed a web-based calculator to help you determine your entitlements, and obtain the forms and letters referred to in this publication. It is customised to provide clear advice to birth mothers, and partners. You can access it on www.ers.dol.govt.nz or phone 0800 20 90 20 during normal business hours.
Once completed, the calculator provides a full outline of your entitlement (based on the information you have provided) and provides instructions on how to access that entitlement.
You can also get help by contacting:
- Employers’ organisations
- Citizens Advice Bureaux
- Community law centres.
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This page was last updated on:
10-Aug-2007
and is current.
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