Personal Grievance Mediations Conducted at the Department of Labour: A Snapshot

A report by
Melanie Martin
Bernard Woodhams
Workplace Policy Research and Evaluation

June 2007

Download a pdf copy of the report Personal Grievance Mediations Conducted at the Department of Labour: A Snapshot [pdf file: 195KB, 26 pages]

Contents

• EXECUTIVE SUMMARY
• INTRODUCTION AND OBJECTIVES
  • Introduction
  • Objectives
• METHOD
  • Questionnaire design
  • Sample
  • Ethics
  • Survey limitations
• RESULTS
  • Response rate
  • Personal grievance type
  • Applicant profile
  • Profile of organisation applicant employed by
  • Applicant's terms of employment
  • Representation
  • Settlement
  • Correlation analysis
  • Length of service and compensation
  • Size of organisation and length of service
  • Size of organisation, type of personal grievance and length of service
  • Type of dispute and terms of employment
  • Influences on the amount of compensation at settlement
• DISCUSSION
  • The nature of personal grievances
  • Database for future policy questions
  • Future research
• APPENDIX A: THE SURVEY FORM
• APPENDIX B: REGIONAL BREAKDOWN OF NUMBERS OF QUESTIONNAIRES RETURNED AND RESPONSE RATES
• APPENDIX C: DEFINITIONS OF COMMON PROBLEMS LEADING TO PERSONAL GRIEVANCE CLAIMS